Please read the comments from our past clients – they have all come from different walks of life and all have had different challenges to face. We always find alumni clients have various expectations for treatment which we listen to and then try to make improvements to our facilities and treatment.
All reviews are verified but full names are removed for confidentiality.
Therapy amazing, peer feedback life changing, staffing shortages especially the chef very poor but when chef in food wonderful
HI Alice, Thanks for your review we had some staff sickness while you stayed with us and this has been rectified now and we have put a plan of action in should this happen again. We hope to see you at aftercare.
Pros - Tidy house, staff were generally respectful, therapists were very organised and diligent. Nice food ( when the chef is in). Very helpful with me finding secondary care. Cons - Communication break down from management to support workers and a lack of authority when faced with difficult situations from fellow peers. Your designated therapist is not with you to see your progress (Thought this would be a given)
Hi Luke, thanks for your review, we are sorry we had some staff sickness while you were in Recovery Lighthouse, we do admit we were a little caught out with multiple staff sickness at the same time. We have put processes in place to make sure this does not happen again. Therapist always tries to stay with one client but sometimes dues to sickness events are out of our control. We hope to see you back in aftercare.
Excellent treatment Centre, the staff are very helpful and supportive
fantastic best thing i have ever done for myself
Good service, all the staff friendly, I had no problem at all here. All management of centre is good, was well looked after. Happy with outcome of treatment.
Really good treatment centre with good program of recovery and balanced work. Nice staff.
Great staff, great facilities, great programme and care. Thanks
The Lighthouse Recovery centre saved my life, of that there is no doubt in my mind. I walked through the door having hit my rock bottom, I leave with my head held high. I genuinely believe this program saved my life and I will be eternally grateful to every member of the team. It is testament to their kindness and unwavering support that I leave here a STRONG, HAPPY, CONFIDENT WOMAN!!!
THANK YOU TO EVERYONE AT THE LIGHTHOUSE FOR YOUR CONSTANT SUPPORT, ADVICE, KNOWLEDGE AND UNDERSTANDING.